It's in your order confirmation and in a reminder the day before and the day of. The passcode is built into the join button, so one click gets you in, nothing to type. Still can't find it? Email support@larasmahjongedit.com with the email you registered with and we'll resend it.

You don't need to enter one. Go back to your email and click the Join the Class button instead of copying the link, the passcode is already inside it. If you typed the link in by hand, that's why it's asking. Use the button.

Yes, always. Every live class is recorded. Your replay and the PDF takeaway arrive by email within 24 hours. Confidence Club members: every replay also lives in the Watch the Replays space inside the community, so you never have to hunt for it.

Yes, you're set for the date you chose at checkout. Just make sure you open the link for that session. If you booked the later date, use the later date's link, not an earlier email. Not sure which you're in? Email support and we'll check.

Both live at laras-mah-jong-edit.circle.so. There's no password: enter the email you purchased with and we send you a one-time code. Type the code in and you're in.

Nine times out of ten you're logged in with a different email than the one you purchased with. Try that email. If a payment recently failed, that can pause access too. Still stuck? Email support with the email you signed up with and we'll get you back in.

It's a digital PDF you download and print at home, not something we ship. Tap the download button in your delivery email or on your order confirmation page. Lost the email? Email support with your purchase email and we'll resend it. New to printing a PDF? Here is the quick one-page guide: download it (or the print-friendly version).

Strategy Edit lives on its own web page. Open your welcome email (subject "Your 2026 Strategy Edit is ready"), go to larasmahjongedit.com/pages/strategy-edit-members, and enter the password from that email. Lost it? Email support and we'll resend.

First, check your spam and promotions folders, that's where it usually is, and add lara@larasmahjongedit.com to your contacts so it doesn't happen again. Still nothing after a few minutes? Email support with the email you used and the freebie name, and we'll send it straight over.

Add lara@larasmahjongedit.com to your contacts, and drag one of my emails into your Primary inbox (or mark it "Not spam"). Your inbox learns from that, and my class links and guides will start landing where you can see them.

It's a members-only perk, so we keep it inside the Club. You'll find code CC15 posted in the Confidence Club community and in your member emails. Use it at checkout on any live class.

Confidence Club (joined in the community): open your Circle profile menu, then Settings, then Billing, and manage it there. Teacher Edit or an older website plan: log into your account at larasmahjongedit.com/account and manage it there. Not sure which you have? Email support and we'll take care of it.

When you cancel, you keep access until the end of the period you already paid for, so it's normal to still be in for a bit. If you were charged after cancelling, that's on us to fix: email support with the email you used and we'll sort the refund right away. (Heads up: Confidence Club billing runs through two systems, so we always double-check both.)

Physical items (boards, charms, coasters, dishes) ship to you, and your tracking is in your shipping confirmation email once it's on the way. Any questions on an order, email support and we'll look it up.